Terms Of Service

Welcome to Ekawa. By accessing our website or placing an order, you agree to the terms outlined below. Please read them carefully.

1. General

Ekawa offers handmade crochet and kawaii-style products. All items are created with care and may vary slightly due to their handmade nature.

We reserve the right to update these terms at any time. Changes will apply once posted on the website.

2. Products and Custom Orders

Many Ekawa products are customizable. Custom orders are made based on the details you provide.

Once a custom order is confirmed, changes may not be possible. Please review your request carefully before placing the order.

3. Orders and Payments

Ekawa offers both Cash on Delivery and online payment for orders within Pakistan. Other payment options may also be available and will be shown at checkout.

We reserve the right to refuse or cancel an order if necessary. In such cases, customers will be informed in advance.

4. Shipping

Ekawa delivers across Pakistan.

Delivery times may vary depending on location and order volume. We are not responsible for delays caused by courier services or circumstances beyond our control.

5. Returns and Refunds

Due to the handmade and custom nature of our products, returns and refunds are generally not accepted.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can review the issue

6. Intellectual Property

All content on this website, including images, text, and designs, belongs to Ekawa. Use without permission is not allowed.

7. Limitation of Liability

Ekawa is not responsible for any indirect or incidental damages related to the use of our products or website.

8. Contact

If you have questions about these Terms of Service, please contact us through our Contact Us page.