Returns & Exchanges

At Ekawa, every product is handmade and often customized. Because of this, we keep our returns and exchanges policy simple and transparent.

Custom Orders

Custom-made items are not eligible for returns or exchanges. These products are created based on your specific request, colors, and details.

Please review your order carefully before confirming.

Returns or exchanges are generally not accepted for ready-made items unless there is a clear issue with the product.

If you receive a product that is damaged or incorrect, please contact us within 48 hours of delivery.

To help us review the issue, you may be asked to share:
• clear photos of the product
• your order details

Once verified, we will offer a suitable solution.

Returns or exchanges will not be accepted for:
• change of mind
• color or design preferences after delivery
• delays caused by courier services

For any concerns related to returns or exchanges, please reach out through our Contact Us page as soon as possible.